College Procedure

Refund Procedure

Exerceo’s refund policy is as follows:

Refund for Withdrawal Due to Non-Delivery of Course:

Exerceo shall notify the Student within three (3) working days upon knowledge of any of the following:

  1. It does not commence the Course on the Course Commencement Date;
  2. It terminates the Course before the Course Commencement Date;
  3. It does not complete the Course by the Course Completion Date;
  4. It terminates the Course before the Course Completion Date;
  5. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Course Details within any stipulated timeline set by CPE; or
  6. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student shall be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in Clause 5.1 (i) to (vi), Exerceo will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the refund table.

Refund Table

 % of [ the amount of fees paid under Schedule B & C]  If student’s written notice of withdrawal is received
 [ 95% ] More than [14] days before the course commencement date
 [ 75% ]  Before, but not more than [14] days before the course commencement date
 [ 50% ]  After, but not more than [14] days after the course commencement date
 [ 0% ]  More than [14] days after the course commencement date

Refund During Cooling-Off Period:

Exerceo provides the Students with a cooling-off period of seven (7) working days after the date that the PEI-Student Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in Refund Table) of the fees already paid if the Student submits a written notice of withdrawal to the College within the cooling-off period, regardless of whether the Student has started the course or not.

Non-refundable Fees

The following fees are non-refundable:

  1. Application fee
  2. Administrative fee
  3. Uniform – if uniforms have been given
  4. Accommodation placement fee – if the accommodation has already been arranged
  5. Airport pick-up fee – if the service has been used
  6. IWC insurance fee
  7. Medical insurance fee
  8. Banker’s guarantee processing fee and Premium for security Deposit – if the service has been rendered
  9. Course material fee
  10. Examination fee / Re-assessment fee
  11. Fees payable to government authorities or other external parties
  12. Relevant bank charges paid by Exerceo Business International College Pte. Ltd.
  13. Fees charged for administrative services (for example, late fees, re-prints of transcripts)

The time taken by Exerceo to process refund requests shall not be more than 7 working days from the student’s withdrawal/refund request for the issuing of refund.

Course Transfer Procedure

“Transfer” means a student changes the course of study but remains as a student of Exerceo Business International College. For an approved transfer request, the original student contract shall be terminated and a new contract shall be signed.

If you wish to transfer courses, there is a need to give a written notice using the FRM-023 Transfer Request Form. It can be obtained from our  Student Support Services Staff, who will then channel it to our Sales Consultant in charge of the student.

The Sales Consultants shall: 

  1. Conduct Pre-course Counselling to student on the new course.
  2. Check that the student satisfies the Entry Requirements/Pre-requisite of the requested course.
  3. Discuss with the student his reasons for wanting to transfer, and explain the implications for his Student Pass, if applicable which is processed by the Singapore ICA. 
  4. Inform the student that a new application and registration fee is payable upon submission of the form and that the fee is non-refundable.
  5. Inform the student on the course fees for the new course.

The Sales Consultant completes and submits the ‘Transfer Request Form’ to the Manager, Student Support Services for processing.

The Manager, Student Support Services attends to or oversees the various transfer matters including:

  1. Issuing a letter to the student replying to the transfer request;
  2. Signing of the new contract;
  3. Cancelling the existing Student’s Pass and applying for a new pass, if applicable;
  4. If the student qualified for refund under the Refund Policy, calculating the amount to be refunded;
  5. Obtain management approval and refund the fees;

Exerceo shall complete the transfer process within 4 weeks for locally developed courses and within 8 weeks for courses collaborated with external partners from the date the transfer request is received. 

Course Withdrawal

If you wish to withdraw from your course, you will need to complete and submit FRM-022 Withdrawal Request Form to the Student Support Service Department to inform the college of your intention to withdraw from your existing course. You can request for the form from our Student Support Services Staff. The student support service staff shall then channel the withdrawal request to the respective Sales Consultant.

The Sales Consultant shall review the case and advise the student. If the student does not change his/her intention, the Sales Consultant will then complete the request form and submit it to Manager, Student Support Services for processing.

The Student Support Service staff will then proceed to attend to the various withdrawal matters as follows:   

  1. Obtaining the management approval;
  2. Canceling the student pass, if applicable;
  3. Refund approved refund amount to student within 7 working days from date of student request.

The Student Support Service staff shall complete processing the withdrawal request within 4 weeks from the date of receiving the request.

Transferring to another PEI is deemed as withdrawal from your course.

Course Deferment

If you wish to defer from your course/module, you will need to complete the FRM-024 Deferment for Course/Module stating the reason for requesting the deferment. The maximum duration for deferment is 12 months subject to management approval.

Deferment of Course refers to differing the commence date of a course to a later intake date.

Deferment of module(s) refers to defer a module or the remaining yet to complete modules of the course he/she is studying to a later date.

Parent / Legal guardian’s written consent is required if you are under 18 years old.

You can request for the form from our Student Support Services Staff and submit back to them for processing.

The Student Support Service(SSS) Staff, upon receiving the deferment request, brief the student on the following:

A. For Deferment of Course

  1. Implication on the status of the Student’s Pass, if applicable.
  2. Need to sign a new Student Contract or an Addendum to Existing Student Contract.
  3. SSS staff obtain approval from the Principal.
  4. Issue a new ‘Letter of Offer’ to the student to process the deferment of course with new course intake date.
  5. Inform the respective Course consultant of the student’s deferment of course.
  6. File a copy of the new ‘Letter of Offer’ in the Student Portfolio file.

B. For Deferment of Module

  1. Student submit the ‘Request for Deferment for Course/Module FRM 024 with supporting documentation to Student Support Service Department.
  2. The SSS staff shall brief the student on the following:
    • i. Implication on the status of the Student’s Pass
    • ii. Need to sign a new Student Contract or an Addendum to Existing Student Contract.
  3. The SSS staff shall obtain approval from Director, Academic in order to process the request and thereafter, inform the student accordingly.
  4. The SSS staff shall follow the below procedures:
    • i. Student Selection Process (Criterion 5.3.2) for actions pertaining to application/renewal of Student’s Pass; and 
    • ii. Student Contract Process (Criterion 4.2.1) for actions pertaining to Student contract.
  5. File a copy of the approved request in the Student Portfolio file

The SSS staff shall inform the requester on the results of the request.

The SSS staff shall complete the processing of deferment request within 4 weeks from the date of submission of the request by student.